Returns & Exchanges

Effective date: September 9, 2026

We want your Parlide order to arrive as expected. Because many beauty accessories are personal-use items, eligibility depends on condition and hygiene.

Return window

You may request a return within 30 calendar days after recorded delivery. Items must be unused, unworn, unaltered, and returned with original packaging, accessories, and hygiene seals intact. Lashes, wigs, press-on nails, applicators, and similar items that have been tried on, applied, opened beyond inspection, or exposed to adhesives or cosmetics cannot be accepted unless they arrived faulty.

Start a return

Email support@parlide.com with your order number, the item involved, and the reason for the request. Photos may be required. Wait for return authorization and routing instructions before sending anything; unapproved parcels may not be identifiable or accepted.

Costs and refunds

Unless the item was incorrect, damaged, or defective on arrival, the customer is responsible for return postage. Original shipping charges are not refundable. Approved refunds are issued to the original payment method after inspection. Banks and payment providers may take an additional 5–10 business days to post funds.

Incorrect or defective items

Tell us within 7 days of delivery and include photos of the item, packaging, and shipping label. After review, we may offer a replacement, store credit, or refund as appropriate.

Exchanges and cancellations

For faster size, color, or style changes, return the eligible item and place a new order. Cancellation requests are considered only before fulfillment begins. Gift cards and items clearly marked final sale are not returnable except where required by law.